Frequently Asked Questions

Orders can be modified or cancelled within 1 hour of placement if they haven't been processed yet. For custom orders, modifications may be limited. Contact us immediately if you need to make changes.

We offer some gluten-free and vegan options. Please check product descriptions for dietary information or contact us for specific requirements. We can also create custom orders for special dietary needs.

For custom cakes, we recommend ordering at least:

• 72 hours for simple custom cakes
• 1 week for detailed designs
• 2-4 weeks for wedding cakes

During peak seasons, we recommend ordering even earlier.

Standard delivery times are 2-4 hours during business hours. You can also select specific delivery time slots during checkout. Rush delivery (1-2 hours) is available for an additional fee.

Yes! You can choose store pickup during checkout. Pickup is available during our business hours. Please bring your order confirmation and a valid ID when picking up your order.

Our delivery team will attempt to contact you. If you're not available, they will:

• Leave the package with a neighbor (with your permission)
• Return to the bakery and contact you to reschedule
• For perishable items, we may need to charge for redelivery

We provide all ingredients, equipment, and materials. You just need to bring:

• An apron (we can provide one if needed)
• Closed-toe shoes for safety
• Containers to take your creations home
• A notebook if you want to take notes

Yes! Upon successful completion of any course, you'll receive a certificate of achievement. Our professional patisserie course includes a diploma recognized by the Nigerian Culinary Institute.

Our refund policy for courses is:

• 7+ days before start: 100% refund
• 3-6 days before start: 50% refund
• Less than 3 days: No refund, but you can transfer to another session
• After course starts: No refunds

We accept various payment methods:

• Credit/Debit Cards (Visa, MasterCard, Verve)
• Bank Transfers
• Pay on Delivery (for certain areas)
• USSD payments
• Mobile money

All online payments are processed securely through Flutterwave.

Yes! We take security seriously:

• SSL encryption on all pages
• We don't store your payment details
• Payments processed through PCI-DSS compliant partners
• Secure server infrastructure

Your payment information is always protected.

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